Refund Policy

1. The Policy envisages the terms and conditions under which:

(a) You are permitted to return goods purchased by you, subject to a valid reason;

(b) a refund may be obtained for goods purchased by you, subject to certain conditions;

(c) you may cancel orders for goods purchased by you within a stipulated period of time”

It is important to note while the Company makes best efforts to ensure that returns, refunds and cancellations are available to the users of the Website, the Company has to place certain restrictions on the same in order to meet its business, legal and contractual obligations. Return, refunds or cancellations may also vary from brand to brand or seller to seller, in which case each such good sold thereunder will have specific guidelines which will determine the terms and conditions related to return, refunds or cancellations (the “Guidelines”). In each such case, the Guidelines shall prevail over this Policy and it is important for you to acquaint yourself with the applicable Guidelines while making a purchase on the Website.

2. What can I return and when?

(a) You receive a faulty or defective product.

(b) You receive a product that is different from what you ordered.

(c) You receive a product that looks different from how it appeared on the product page.

3. I Have Received A Damaged Or Defective Item/Wrong Product In My Order, How Should I Proceed?

Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 2 days of receiving the order.

• Step 1: Contact our Customer Support team via email (info@skinska.com) within 2 business days of receiving the order.
• Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
• Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.

4. Do I Have To Return The Free Gift When I Return A Product?

Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

5. Can I Return Part Of My Order?

Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item.

However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

6. How Will I Get Refunded For The Returned Orders And How Long Will This Process Take?

In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.

• For Payments Done Through Credit/Debit Cards Or Net Banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
• For Cash On Delivery Transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
• In addition, we also provide the hassle-free option of refund through Skinska coupons, which can be used during future purchases.