1. The Policy envisages the terms and conditions under which:
(a) You are permitted to return goods purchased by you, subject to a valid reason;
(b) a refund may be obtained for goods purchased by you, subject to certain conditions;
(c) you may cancel orders for goods purchased by you within a stipulated period of time”
It is important to note while the Company makes best efforts to ensure that returns, refunds and cancellations are available to the users of the Website, the Company has to place certain restrictions on the same in order to meet its business, legal and contractual obligations. Return, refunds or cancellations may also vary from brand to brand or seller to seller, in which case each such good sold thereunder will have specific guidelines which will determine the terms and conditions related to return, refunds or cancellations (the “Guidelines”). In each such case, the Guidelines shall prevail over this Policy and it is important for you to acquaint yourself with the applicable Guidelines while making a purchase on the Website.
2. What can I return and when?
(a) You receive a faulty or defective product.
(b) You receive a product that is different from what you ordered.
(c) You receive a product that looks different from how it appeared on the product page.
3. I Have Received A Damaged Or Defective Item/Wrong Product In My Order, How Should I Proceed?
Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 2 days of receiving the order.
Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.
4. Do I Have To Return The Free Gift When I Return A Product?
Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.
5. Can I Return Part Of My Order?
Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item.
However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
6. How Will I Get Refunded For The Returned Orders And How Long Will This Process Take?
In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.